1. Returns

You have the right to return products within 14 days of receiving your order, in accordance with EU consumer laws.

Conditions:

  • Item must be unused and in original packaging
  • Proof of purchase is required

2. Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (not due to our fault)
  • Hygiene-sensitive products (if applicable)
  • Customized or special-order items

3. Refunds

Once we receive and inspect the returned item:

  • Refunds will be processed within 7–14 business days
  • Refunds are issued via the original payment method

4. Exchanges

We replace items only if:

  • They are defective
  • They are damaged upon arrival

5. Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable

6. Damaged or Incorrect Items

If you receive a damaged or wrong item, contact us immediately at:
info@onlineshopcy.com

7. Contact

  • Address: Rembrandt 4-101, Larnaca, Cyprus, 6057
  • Phone: 24 812366
  • Mobile: 99 344300
  • Email: info@onlineshopcy.com